Nondiscrimination notice
Discrimination is against the law. We follow state and federal civil rights laws. We cannot treat people (including members or potential members) unfairly in any of our services or programs because of a person’s age, color, disability, national origin, primary language and proficiency of English language, race, religion, sex, sex characteristics, gender identity, and sex stereotype, pregnancy or related conditions, or health status or need for services.
Everyone has the right to know about our programs and services. All members have a right to use our programs and services. We give free help when you need it. Some examples of free help we can give are:
- Sign language interpreters
- Spoken language interpreters for other languages
- Written material in other languages
- Braille
- Large print
- Audio and other formats
Need language help or reasonable modifications?
Please call EOCCO Customer Service at:
888-788-9821 (TDD/TTY 711)
If you think we did not offer these services or treated you unfairly, you can file a written complaint. Please mail or fax it to:
EOCCO
Attention: Appeal Unit
601 SW Second Ave.
Portland, OR 97204
Fax: 503-412-4003
You can find complaint forms here:
English version
Spanish version
You can read our complaint process on our members form page
Section 1557 Coordinator: Scott White
Chief Compliance Office
601 SW Second Ave.
Portland, OR 97204
855-232-9111
eoccocompliance@eocco.com
If you need help filing a complaint, please call Customer Service.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights by mail, phone, email or online:
Office for Civil Rights
200 Independence Ave. SW
Room 509F, HHH Bldg.
Washington, DC 20201
(800) 368-1019, (800) 537-7697 (TDD)
OCRComplaint@hhs.gov
Online form: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
You can also file a complaint with the Oregon Bureau of Labor and Industries (BOLI) or the Oregon Health Authority:
Oregon Bureau of Labor and Industries
800 NE Oregon St., Suite 1045
Portland, Oregon 97232
971-673-0764
help@boli.oregon.gov
www.oregon.gov/boli/civil-rights/Pages/default.aspx
Oregon Health Authority
(OHA) Civil Rights
www.oregon.gov/OHA/EI/Pages/index.aspx
Attn: Office of Equity and Inclusion Division
421 SW Oak Street, Suite 750
Portland, OR 97204
844-882-7889 (TTY 711)
OHA.PublicCivilRights@odhsoha.oregon.gov
