What is HRSN?
Health-related social needs (HRSN) are benefits meant to assist EOCCO members in navigating challenging weather conditions, major life transitions that may impact their ability to secure a safe place to live, and the affordability of quality food. Some EOCCO members may be able to get the following services:
Climate services
Climate supports include devices to keep members healthy during extreme weather. These include:
- Air conditioners for heat risks
- Air-filtration devices to protect against wildfire smoke
- Portable heaters
- Mini-refrigeration units for medications
- Portable power supplies to keep medical devices running during power outage
Getting referral services from the CCO
EOCCO will contact you to provide HRSN services to people. You will let EOCCO know if you can or cannot immediately fulfill these requests.
Delivering services and notifying EOCCO
- Contacting people to deliver or coordinate delivery of services or equipment within 30 days of getting a referral, and notifying the CCO by phone, email or fax within 14 days of delivery.
- Helping with repairs and replacements of climate devices.
- Helping people get their devices repaired or replaced through the manufacturer and/or their care coordination team if you ordered the device for the member.
- If applicable, answering basic questions and helping people with proper care and use of their climate devices. You should do this before getting replacements, to reduce waste. If you ordered the device, you can review details related to device restrictions, failures, warranties and the replacement process.
Invoicing and fee schedules
You can view the HRSN devices fee schedule for climate-related supports.
Eligibility criteria: clinical and social risk factors
To qualify, EOCCO members must be in at least one of the following populations. They must also meet criteria for each type of HRSN service:
- Released from incarceration within the past 12 months.
- Discharged from an institution for mental disease (IMD) within the past 12 months.
- Current or past involvement in the Oregon child welfare system.
- Transitioning from Medicaid-only to dual eligibility (Medicaid and Medicare) status within the next three months or past nine months.
- Being homeless or at risk of becoming homeless.
Examples of conditions that qualify for HRSN climate supports:
- Air conditioners: a health condition that gets worse during hot weather.
- Heaters: a health condition that gets worse when a member gets very cold.
- Air-filtration devices: a health condition that gets worse when air quality is poor.
- Mini-fridges: a health condition that requires temperature-controlled medication.
- Portable power supply: a health condition that requires a powered medical device.
Outreach and engagement services
Outreach and engagement support includes materials and services to help people find necessary resources, including HRSN services and other medical and nonmedical benefits.
You can encourage people to start the process by:
- Working with CCOs to conduct outreach to potential eligible members. Members may also reach out to you directly to learn more.
- Helping members find their CCO if they’re not a part of EOCCO. If they are Open Card members, you can refer them to OHP Open Card.
- Filling out and sending HRSN request forms to CCOs. Find EOCCO’s HRSN request form on our member-facing Health-Related Social Needs page.
- Alternatively, using your own form. It must include the eligible person’s name, contact information and the HRSN services they need. People can self-attest to the questions on the form. EOCCO highly recommends using our online climate device request form to request climate devices or HRSN services.
- Helping people fill out the information sharing authorization form that gives EOCCO permission to share member information with HRSN providers to deliver services.
- Documenting these activities and your time spent on them in order to send for payment later.
- Getting notification that services are approved or denied. EOCCO members will hear from EOCCO if they are approved for HRSN services within 14 days of completing the HRSN screening.
- If approved, EOCCO will contact the person and refer them to providers for services.
- If denied, EOCCO will contact the person by mail. You can help people request an appeal or hearing or refer them to an OHP ombudsperson. You can also help them check if they can receive the same or similar services through EOCCO’s HRS/Flex program.
Housing services
Housing supports include rent support, utilities, storage, home modifications, home remediation, tenancy support and more. (Starting Nov. 1, 2024)
Nutrition services
Nutrition supports include medically tailored meals, registered dietician assessments and nutrition education. (Starting Jan. 1, 2025)
Become an HRSN provider
EOCCO is actively developing a network of HRSN providers. These organizations will offer HRSN services in a culturally and linguistically appropriate, responsive and trauma-informed manner. Visit our Becoming an HRSN provider page to learn how you can join this network.
Requesting HRSN services and referrals
Fill out our HRSN Request webform to start helping members access the supports they need. (Link will be available Nov. 1, 2024.)
Getting reimbursed
Check back in mid-November for information on submitting requests for payment.
Additional resources
If you want to know more about health-related social needs, you can check these websites:
